Delivery & Returns
All sizes are UK sizes, but can vary between different brands. Please check the size guides for the item. All items are new and unworn unless otherwise stated, but may have been on display in our retail shop.
If you would like advice on sizing or styles please contact us, we are happy to help. For questions regarding your order please use the ‘Contact’ form or email: firstname.lastname@example.org
Collect in store
You can order and pay for your goods on-line and then collect from our shop. You will be sent an e-mail confirmation confirming when your order is ready to collect. Goods will usually be held for 14 days, unless by prior arrangement. The shop is open Tuesday to Saturday, between 10.00am and 5.00pm. We are situated at 1 New Street, Louth, LN11 9PT. If goods are not collected after 14 days, the order will be treated as cancelled.
We currently only deliver to the UK and Europe. Orders are sent as quickly as possible once we’ve confirmed payment. This is usually within 2-3 working days but please allow up to 7 days at busy times. We will inform you by email if there are any problems with your order. Please note that orders will not be processed over the weekend & public holidays.
Please Note: Your delivery address is taken directly from your order, so please make sure this is correct when you checkout. We do not see your PayPal details at any stage, so do not rely on selecting your delivery address on PayPal, if this is different. Please contact us as soon as possible if you have entered an incorrect address.
We offer free standard delivery on orders over £35.00. We will email you when your order has been dispatched. Please allow up to 5 working days for delivery. Alternatively, we offer Royal Mail's 1st or 2nd Class Signed for delivery service. The 1st Class option aims to deliver your parcel the next working day. Your postage costs will be calculated at checkout, but as a guide:
£4.40 within the UK (for orders up to 1kg)
£7.95 within the UK (for orders over 1 kg)
Your parcel will require a signature on delivery. If you are not able to accept delivery of your parcel, Royal Mail will leave a card with further instructions. Please ask for a tracking number if you have not received your order within 5 working days of our e-mail notifying you it has been despatched.
UK destinations include England, Scotland, Wales, Northern Ireland, Channel Islands & BFPO.
We use Royal Mail's International Tracked Service, a signed for first class service which aims to deliver within 3-5 working days. Your postage costs will be calculated at checkout, but range from £9.95. Important: You are responsible for the payment of any tax, customs or import duties levied once the package reaches its destination country
While we will do everything we can to help, we cannot be held responsible for delivery delays or items lost or damaged once dispatched, either in the UK or to overseas locations.
If you have not received your order within 5 working days, please email us at email@example.com with your order number so that we can track your parcel. Your order may be waiting in your local post office and you have not received a 'Something for you' card.
Orders confirmed lost by Royal Mail will be refunded or replaced. If your order is returned to us by Royal Mail because they were unable to deliver it, we will contact you to ask if you want the parcel to be sent out to you again. A reposting fee will apply. If you no longer want the order, we will refund you for the value of the order excluding postage costs.
Returns & Cancellations
We hope you will be completely satisfied with your purchase but if you would like to return your item, please complete the returns form you will have received with it. We will refund you the cost of the item including the initial postage costs. The return postage costs must be paid by the customer whether the item is being sent back for a refund or an exchange unless the item is faulty.
Items must be sent back within fourteen days of receipt and should ideally be returned in the original packaging. The item is your responsibility until it reaches us, so we recommend using an insured and recorded postage service. We cannot be held responsible for return packages lost or damaged by Royal Mail but will do all that we can to help you.
Non-refundable items. Please be aware that we are unable to refund certain items due to hygiene reasons. These include underwear, hosiery, bikinis and earrings for pierced ears. Please be absolutely sure that you have selected the right item before placing your order.
Important: When trying on clothing, ensure you take reasonable care. All items returned must be in a resaleable condition. This means returned items must be unworn with all original labels still attached, undamaged and free of stains (make-up, deodorant, etc), odours & animal hair. If any items are returned in an unsellable condition, they will be posted back to the customer.
We will usually process returns within 5 days of receipt, however during busy periods please allow up to 14 days. We will contact you via email as soon as we have opened your return.
If we have sent you an incorrect item, please email us and we will check if the correct item is in stock. You will need to include a copy of your postage receipt to receive a refund of your postage cost for returning your incorrect item. The correct item will be sent out to you as soon as we receive your return.
Returns @ Bombshakers Boutique
1 New Street,